Sue Thacker is Federal Way Mirror’s Hometown Hero for September 2025, for using her expertise as a former production manager to revolutionize the Federal Way Senior Center food bank. Her implementation of efficiency, safety, and process management improvements has dramatically streamlined the operation, cutting the wait time for recipients from up to two hours to about a minute and a half. This transformation has allowed the food bank to serve over 120 families a day, significantly more than the previous 70 to 80 cars, while also reducing the number of volunteers needed for the work.
See the full article here: Top volunteer streamlines FW senior center’s food bank | Federal Way Mirror
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